Privacy Policy
How We Protect Your Data and Privacy
Privacy Policy
Last Updated: January 2025
CLIENTCODE AI Innovation ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services.
1. Information We Collect
1.1 Information You Provide Directly
We collect information you voluntarily provide to us, including but not limited to:
- Contact Information: Name, email address, phone number, postal address, company name, job title
- Account Information: Username, password, billing address, payment information
- Communication Data: Messages, inquiries, feedback, and correspondence you send us
- Project Information: Details about your AI projects, requirements, and business objectives
- Client Data: Data you provide that we process on your behalf for AI model development and training
1.2 Information Collected Automatically
When you visit our website, we automatically collect certain information about your device and interaction with our site:
- Log Data: IP address, browser type, operating system, referring URL, pages visited, and time stamps
- Cookies: Information stored on your device to enhance your browsing experience
- Analytics Data: Website usage patterns, click-through rates, and engagement metrics
- Device Information: Hardware model, operating system version, mobile network information
1.3 Information from Third Parties
We may receive information about you from third-party sources, including:
- Business partners and service providers
- Publicly available databases
- Social media platforms (if you link your account)
- Other sources where you have consented to share your information
2. How We Use Your Information
We use the information we collect for various purposes:
- To provide, maintain, and improve our services
- To communicate with you about your account, projects, or inquiries
- To process transactions and send related information
- To develop and train AI models with your consent
- To send marketing communications (with your opt-in consent)
- To comply with legal obligations and enforce our agreements
- To prevent fraud, illegal activities, and security threats
- To analyze website usage and improve user experience
- For research and development of new AI solutions
- To personalize your experience on our website
We will never sell your personal information to third parties for their marketing purposes without your explicit consent.
3. Data Sharing and Disclosure
3.1 Service Providers
We may share your information with trusted third-party service providers who assist us in operating our website and providing services, including:
- Cloud hosting providers
- Payment processors
- Email service providers
- Analytics platforms
- Customer support tools
3.2 Legal Requirements
We may disclose your information if required by law or if we believe in good faith that such disclosure is necessary to:
- Comply with applicable laws, regulations, or court orders
- Enforce our Terms & Conditions and other agreements
- Protect the rights, privacy, safety, or property of our users and the public
- Detect, prevent, or address fraud, security, or technical issues
3.3 Business Transfers
If CLIENTCODE AI Innovation is involved in a merger, acquisition, bankruptcy, dissolution, reorganization, or similar transaction, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.
4. Data Security
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include:
- Encryption of data in transit (SSL/TLS protocols)
- Secure storage of data with access controls
- Regular security audits and vulnerability assessments
- Employee training on data protection and privacy
- Incident response plans for potential data breaches
While we strive to protect your information using reasonable security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Our retention practices are:
- Account Information: Retained while your account is active and for 2 years after closure
- Transaction Data: Retained for 7 years for tax and legal compliance
- Marketing Communications: Retained until you unsubscribe
- Analytics Data: Typically retained for 90 days
- Client Project Data: Retained as specified in your service agreement
6. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
6.1 Access and Portability
You have the right to request access to your personal information and receive a copy of the data we hold about you in a portable format.
6.2 Correction and Deletion
You may request that we correct inaccurate information or delete your personal information, subject to certain exceptions for legal compliance and contract fulfillment.
6.3 Opt-Out
You may opt out of receiving marketing communications by clicking the unsubscribe link in our emails or contacting us directly.
6.4 Data Processing Restrictions
You may request that we restrict how we use your information while we verify or address your concerns.
How to Exercise Your Rights
To exercise any of these rights, please contact us at privacy@clientcodeai.com with your request. We will respond within 30 days.
7. Cookies and Tracking Technologies
7.1 Types of Cookies
We use the following types of cookies on our website:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential/Necessary | Maintain website functionality and security | Session or 1 year |
| Performance | Analyze website usage and improve performance | 1-2 years |
| Functional | Remember user preferences and settings | 1-2 years |
| Marketing | Track user interest for targeted advertising | 1-2 years |
7.2 Cookie Management
You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, blocking cookies may impact your ability to use certain features of our website.
8. Third-Party Links
Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of external sites. We encourage you to review the privacy policies of any third-party services before providing your information.
9. AI Model Training and Data
9.1 Data Used for Model Training
When you engage us to develop AI solutions, you may provide data for model training. We handle this data according to the following principles:
- Data is used exclusively for your project unless you authorize otherwise
- Data is encrypted and stored securely
- Data access is restricted to authorized personnel only
- Data is not shared with other clients without explicit consent
9.2 Anonymization
We may anonymize your data for research and development purposes with your consent. Anonymized data cannot be traced back to you and is not subject to privacy regulations in the same manner.
10. International Data Transfers
Your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws that differ from your home country. By using our services, you consent to such transfers.
11. Children's Privacy
Our services are not directed to children under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete such information immediately. Please contact us if you believe we have collected information from a minor.
12. California Privacy Rights (CCPA)
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including:
- Right to know what personal information is collected, used, shared, or sold
- Right to delete personal information collected from you
- Right to opt-out of the sale or sharing of your personal information
- Right to non-discrimination for exercising your CCPA rights
To exercise these rights, please contact us at privacy@clientcodeai.com.
13. EU Data Protection (GDPR)
If you are located in the European Union, you have rights under the General Data Protection Regulation (GDPR), including the rights mentioned in Section 6 of this policy. Our legal basis for processing your data includes:
- Your consent
- Performance of a contract
- Compliance with legal obligations
- Protection of vital interests
- Legitimate interests pursued by CLIENTCODE AI Innovation
14. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by updating the "Last Updated" date at the top of this policy or by sending you an email notification. Your continued use of our services after such modifications constitutes your acceptance of the updated Privacy Policy.
15. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
CLIENTCODE AI Innovation Pvt Ltd
Data Protection Officer: privacy@clientcodeai.com
General Inquiries: info@clientcodeai.com
Phone: +91-9876-543-210
By using CLIENTCODE AI Innovation's website and services, you acknowledge that you have read and understand this Privacy Policy and agree to our privacy practices.